Guidance on Assistance for Passengers with Disabilities

Airlines are committed to providing a comfortable and accessible travel experience for all passengers, including those with disabilities. This guide outlines the services available and steps to ensure a smooth journey.

Available Services:

Pre-Flight Assistance: Airlines offer services such as wheelchair assistance, priority boarding, and special seating arrangements. It is advisable to request these services at the time of booking or at least 48 hours before departure.
Airport Support: Assistance is available for navigating through the airport, including check-in, security, and boarding.
In-Flight Services: Flight attendants are trained to assist passengers with disabilities, providing help with meals, and accessing lavatories, among other services.
Arrival Assistance: Support is provided for deplaning, baggage claim, and connecting flights.

Booking and Notification:

Inform the Airline: Notify the airline of any specific needs when booking your ticket. This can include mobility aids, service animals, or any other requirements.
Confirm Services: Reconfirm the requested services 48 hours before your flight to ensure accommodations are in place.

At the Airport:

Early Arrival: Arrive at the airport earlier than usual to allow sufficient time for check-in and security procedures.
Check-In: Use designated check-in counters or kiosks for passengers needing assistance.

For more information or specific inquiries, contact the airline’s customer service team. They are equipped to provide guidance and support to ensure a safe and pleasant travel experience.